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Community

Browns' Easter Mission

This Easter, we’re inviting our team, customers and local community to join us in an eggs-tra special mission to put smiles on children's (and grown-ups!) faces across Stoke-on-Trent and Staffordshire. We’re teaming up with 3 amazing charities to collect and distribute chocolate eggs to disadvantaged adults and children in our local area. We're hunting for eggs of all types, shapes, and sizes, and free-from varieties. If you'd like to support our appeal, please email marketing@brownsgroup.co.uk , or simply drop off your donation to Distribution House (main reception): Distribution House, Chemical Lane East, Stoke-on-Trent, ST6 4FB before Friday 22nd March. Thank you, from team Browns. Proudly Supporting

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Industry

Say hello to Photo on Delivery: Palletline launches latest service

Original article from Palletline Palletline, the UK’s leading palletised freight delivery network, has launched an exciting new initiative which will provide Palletline members and its customers with even greater transparency. The new Photo-On-Delivery service, will place Palletline ahead of the market and on an equal footing with the UK parcels sector offering another layer of protection to member customers. The feature has been launched in response to an increased number of requests from Palletline member customers. The new Photo-On-Delivery service is being offered alongside its existing digital signature capture scheme to offer total peace of mind. Palletline member delivery teams will be able to use their existing handheld devices to capture photos of successfully completed deliveries. Available on most transport management systems it will give drivers the option to take one photo, or multiple images in case of discrepancies. Graham Leitch, Group Managing Director of Palletline, said: We are pleased to announce the launch of the new Photo on Delivery scheme and is one of a number of exciting new developments we have planned for the forthcoming year. Not only is the new service a demonstration of our ongoing investment in innovation coupled with our commitment to continue to push the boundaries ensuring both Palletline and its members provide a best-in-class service. The benefits will be far reaching adding value to both our members and their customers as well as further reinforcing our market leading position. #ThePowerOfPartnership

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Company

Palletline eyes latest innovation with next-generation tracking facilities

Our network freight distribution partners, Palletline , have launched their next-generation scanning system, Palleteyes - revolutionising the industry’s freight tracking capabilities. Integrated into Palletline’s new forklift truck fleet, Palleteyes utilises the latest in CCTV technology, wide-aspect barcode scanners and event processing to deliver the most advanced levels of visibility and traceability in the palletised freight industry. The £2M investment forms the latest part of Palletline's commitment to continuously improve and enhance its services through the development and implementation of cutting-edge innovations. As shareholder members of Palletline since 1995, Browns leverages network resources such as shared technology platforms and best practices, to optimise efficiency, transit times and rates, focussing on what truly matters for our customers. Palleteyes is already delivering improved levels of quality control, at the point of unload and reload, eliminating inaccurate scans, improving safety and speeding up sortation processes across its hubs by more than 15%. The system activates within two metres of a pallet, scanning the barcode and displaying important delivery information including bay location for the forklift driver. Simultaneously, two HD CCTV cameras are activated which record a close-up and wide angle video of the pallet’s entire journey from unload to bay to reload, giving members full visibility of their freight via a cloud-based portal. The system also integrates with the forklift’s onboard systems to monitor driver performance and operational productivity, and weighs each load, sounding an automated alarm to prevent drivers from lifting a pallet weighing more than 400kg above a height of 1.2m – in-line with the latest double-deck trailer loading guidelines from the DVSA, HSE and other regulatory bodies. David Brown Jnr, Browns Managing Director, said: We were fortunate to run a BETA phase on the Palleteyes project, and were blown away at the quality, innovation and most importantly, the positive customer response. Palletline are continuing to innovate and provide unique improvements and value, giving Browns customers enhanced peace of mind and faith in the quality and reliability of our service. Introducing Palleteyes How it works Interested in learning more about our network freight offering? Click here!

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Company

Switch to all-electric supports business growth for Browns

Original article from STILL Materials Handling UK When the time came to upgrade their materials handling equipment, choosing STILL was a clear-cut decision for the team at Browns Distribution. Serving all major industries, Browns Distribution has been providing customers with dependable, cost-effective transportation and storage of palletised goods for over seven decades. Moving into a brand new, £9 million, 75,000 square foot purpose-built distribution centre in Tunstall, Stoke-on-Trent, Browns enjoy an Energy Performance Certificate rating of A, due to the reduction in the use of gas and heavy fossil fuels from the site infrastructure, together with the installation of solar panels. To complement the new facility’s green infrastructure, the team at Browns Distribution were looking for a materials handling solution which mirrored their sustainability practices but also retained the same, or higher levels of efficiency and safety than their current fleet. Having used STILL equipment for several years and impressed by their service response times and after-care, they reached out for a solution to replace their existing LPG trucks to an all-electric fleet, as part of their efforts to reduce their carbon output. The answer was STILL’s 2018 IFOY winner the RX 20 , an electric powered counterbalance truck of 2.0 tonnes capacity, in which independent tests carried out by F+H stated: “The practical operating time of the RX 20 is 80% to 133% longer, the energy consumption per 100 pallets is 29% to 38% percent lower, and the number of pallets handled in a shift - up to 430 - is 4% to 15% higher than average.” Browns are delighted with the trucks, David Brown Jnr, Managing Director at Browns Distribution commented “STILL possesses a solid understanding of our operational requirements. The units we have received are cleaner, greener, safer and more efficient, and have improved our warehousing operation in a crucial time of growth for the business. We would not hesitate to recommend STILL to any business looking for a new MHE partner, especially those looking to make the switch to electric units.” Luke Cobden, Warehouse Manager at Browns Distribution added, “STILL have considered every aspect of safety with the RX 20 units. The warning zone light is a particularly clever and crucial addition and compliments the rear warning light and reversing alarms to prevent collisions in complex areas and prioritise pedestrian and operator safety.” Additional features which have helped Browns Distribution maintain their commitment to safety include a Pre-Shift Check in the onboard computer which ensures a thorough safety assessment before each shift, this, together with the seat belt control system further enhances safety by automatically reducing speed when the cab door is open, and the operator is not buckled up. These features reflect STILL's commitment to creating a secure environment for operators.

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Company

Welcome Chris! Our New Finance Director

Browns Distribution are delighted to announce the arrival of our new Finance Director, Chris Robinson. Chris is an accomplished accounting professional with a 22-year financial background and extensive experience in corporate finance, management reporting, and audit. In his newly created role, Chris will lead Browns’ finance function; responsible for all aspects of finance including management reporting, processes, and strategy. Chris makes the switch to Browns following a 4 years in the waste management sector, where he led integration processes following a major acquisition, and joins at an exciting time for the company as we set our sights on distribution domination. On Chris’ arrival, Managing Director, David Brown Jnr had this to say: ‘We are absolutely thrilled to welcome Chris to our team. Chris brings an impressive background and a fresh perspective to our leadership team. His extensive experience will have a substantial impact at board level, and gives us so much to be excited about as we continue a period of change and growth.’ Chris’ arrival completes a quartet of senior leadership appointments in the last few months of 2023, with the arrival of Darren Simpson, Operations Director, Luke Nixon, Sales Manager, and Kerry Wood, Account Manager. In the last few weeks, Chris has worked closely with Group Management Accountant David Grocott, to assist in an effortless transition following the news of David's well-earned retirement. Welcome to #TeamBrowns, Chris!

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Insight

Stoke, Industry, and Browns: Stoke-on-Trent’s Rise to Rival the Golden Triangle

Stoke-on-Trent—a city renowned for its pottery prowess. It was in an unremarkable street in Tunstall where our story began, almost 70 years ago. Today, we’re cementing the next chapter of our Staffordshire story, with our sights firmly locked on logistics domination. If you’re from the Potteries, you’ll no doubt be well-versed in Staffordshire’s ceramic heritage, a history shaped—quite literally—by the hands of the working class. If you’re not from the region, you’ll probably still be aware of Stoke’s glorious past. Names like Wedgwood, Spode, and Minton will mean something to most of us. But is Stoke, steeped in its ceramics glory, heading towards a new age of industry notoriety? In the past decade, the number of premises dedicated to transport, logistics, and warehousing has almost doubled in the UK, according to the Office of National Statistics’ 2022 report. This dynamic growth in our industry has been driven by Brexit, changing trends in consumer behaviour (particularly the rise in online shopping), and the COVID-19 pandemic. Online shopping was a growing behaviour even before the pandemic. But the pandemic was a catalyst for rapid growth in this trend, and many shoppers have simply never looked back. The accessibility and convenience of online shopping are appealing, and supply chains had to adapt quickly and cleverly to cope. The transport and logistics sector has long been dominated—geographically—by the ‘Golden Logistics Triangle’. Its reach and connectivity make it an attractive place for warehousing and distribution companies to make base. Some consider the Golden Triangle the result of deindustrialisation of the Midlands away from mining and heavy industry, with logistics filling a large recruitment gap. This would make sense for Stoke too, as pottery production declined, and the need for new local employment rose. ‘The ‘Golden Logistics Triangle’—a term coined in the late 80s—is a 289 square mile section of the Midlands renowned for its high density of distribution facilities and being within a four-hour drive of 90% of the UK population.’ In 2011, Stoke placed 101st in the rankings for the percentage of business units used for transport and storage. In 2022, it ranked 19th. A handy geographic location, reliable transport networks, and the hard-working fabric of our people are clearly an attractive pull for many businesses looking for a transport and storage provider. An 82-place leap in a 10-year period shows clear confidence in the area and places the city in a competing position with the Golden Triangle. Stoke’s rise in the logistics sector doesn't just signify growth in numbers but reflects a city that is familiar with bridging tradition and innovation. Known historically for our pottery, our city has diversified and embraced the needs of a changing business landscape. Much like Stoke, the logistics industry itself has a fierce and innate pride for tradition and days gone by, but an equal instinct for innovation and progression. A perfect match, no?

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Company

Advance to GO... Welcome Kerry!

We’re thrilled to introduce the latest addition to our team, with the arrival of Kerry Wood, Account Manager! With over 20 years of customer experience and relationship management expertise in her locker, Kerry has spent the last 4 years applying her skills to the world of warehousing and logistics, bringing a wealth of hands-on industry knowledge and experience to our team. Kerry is passionate about delivering outstanding customer service, and will play a pivotal role in streamlining our onboarding and account management processes. Beyond work, Kerry enjoys travelling, hitting the gym and playing board games! Without further ado, let’s get into it! Q: Hey Kerry, exactly 1 month in, how is everything going? A: 1 month has flown by, it feels a lot longer! Everything is going great. All of the staff have been so marvellous and very welcoming. I’ve really settled into Browns and the feedback has been fantastic. Q: First things first, tell us about yourself! Can you share a bit about your background and what led you to Browns? A: Most of my working career I have been in the Customer Relations sector. I absolutely love the interaction with customers and enjoy building great working partnerships with each of them. My Last role as Key Account Manager was within Transport/Logistics also and so I’m familiar with the industry and bought my knowledge onboard. I was approached for this new and exciting role at Browns and after conversations with David Brown Jnr and the brand-new Operations Director Darren Simpson, I knew instantly I wanted to be part of the Company. I was so excited! Q: Having worked in customer relations across several different industries, how do they compare to logistics? A: That’s a great question. Logistics is fast paced and has lots of elements involved and so in this industry, it’s imperative we work in partnership with the customer to ensure a smooth service. Q: If your customer service skills could be summed up by a song, what would it be? A: Taking care of Business! (Bachman-Turner Overdrive) Q: In your opinion, what’s the most fundamental part of a great customer service experience? (The kind where without it, you’re failing!) A: Valuing customers, listening, communication, being proactive, and exceeding expectations! Q: Are there any specific customer service offerings you’d like to introduce for our customers in the future? A: From what I have seen, Browns take great care of their customers, but now having the dedicated role of Account Manager within the business will only enhance the relationship and the journey that we have with both our existing and new customers alike. The Customer Support Team here at Browns is an integral part of the business and one of the many Departments that keep our customer satisfaction levels high. I would like to introduce some bespoke services in Department, and we are also looking at new services and enhancing existing services across the business. Watch this space! Q: We’ve heard you’re a keen traveller! Where’s the most interesting place you’ve ever been to and why? A: Bali for sure! I was lucky enough to go there with my Husband earlier this year for our Honeymoon. We partly travelled whilst we were there, so we had a great time exploring the sights and living the Indonesian culture. Such an amazing place. Q: Where do you think Browns is heading in the next 5 years? A: Growth of the business but still in-keeping of that personal touch that Browns are all about! With all the plans that David Brown Jnr has started and are yet to come, I’m proud to be an integral part and role of achieving our goal! Q: And finally… Board games. As a self-professed pro, which of your colleagues do you think match up to the following types of players? The Sore Loser - Luke N (sorry!) The Unbelievably Lucky One - Darren The Quiet Dark Horse - Definitely me! I’m stealthy, never judge a book by its cover!

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Company

A Festive Message from the MD...

Merry Christmas, from all the team at Browns! As we approach the festive season, I wanted to take a brief moment to check in, give some thanks, and reflect on an amazing year at Browns Distribution. It's been a year of many 'firsts' for the Browns team. Reflecting on the first year in our brand new home, Distribution House, allows me to feel truly grateful for everything 2023 has given our team. In recent months we’ve excitedly welcomed new faces to our senior leadership team in Darren, Luke and Kerry, and made huge investments into our marketing, processes and fleet. We’ve developed a new website, designed a new livery, introduced new vehicles to our fleet, and been recognised among the very best of our industry at the Motor Transport awards. But 2023, a year of triumphs, has not been without its challenges. So I’d like to say a huge thank you to our team for how we have overcome these challenges, and often, reversed negatives into positives. I’d also like to pay thanks to our many industry friends, the community we work in, and our loyal customers, for being a part of this journey. We have no plans to slow down our momentum into the new year, and I’m excited to be able to share details on more additions to our board and leadership team in the coming weeks, and finally reveal that we're well into our journey to BRCGS accreditation, the next level in quality assurance and efficiency for our warehousing operations. More on this later! For now, all that’s left to do is wish you and your loved ones a joyous festive period, and a New Year that brings good health and prosperity. Warmest Regards, David Brown Jnr Managing Director

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Company

Nixon Signs for Browns

We’re delighted to announce the ‘signing’ of Business Development Manager, Luke Nixon, as we look to bolster our attack leading into the new year. With two decades of sales experience, Luke has cemented himself as a successful and respected force in the logistics industry, after a 4-year spell with global supply chain leader EV Cargo, and its UK network subsidiary, Palletforce. Luke’s role at Palletforce saw him give commercial support to over 36 member depots across the north of England. Outside of work, Luke is a passionate Stoke fan, keen home cook and self-proclaimed foodie, with a love for all things spice! Luke's infectious positivity and passion for customer experiences is already helping to drive Browns to be the preferred transport and warehousing provider in Staffordshire and beyond. After linking up with the Browns team in September, and giving him time to get his feet firmly under the table, we caught up with Luke to give an insight into his life at Browns, and what he’s been up to so far. Without further ado, let’s get into it! Q: Hey Luke, how’s it going? Feeling settled? A: You know, I'm feeling really good. Everyone at Browns has made me feel so welcome since I joined, from drivers to the management team, we truly have a great set of employees which makes my job a lot easier. Q: First things first, a bit about you! Can you share a bit about your background and what led you to Browns? A: Where do I start? I've been in sales since I was 16, albeit retail, selling jeans! I always knew it was for me though. After spending 10 years within telecoms and then a few years across a few other industries I got approached to work within logistics. They say once you get into transport you can t get out, I understand why! It's fast-paced and I love how the industry operates. After working within a 4PL provider and pallet network which included a LOT of travelling, I needed to be closer to home and my family, the opportunity to work with Browns was presented to me, and after my first conversation with David Brown Jnr, I knew this company was for me. I'm really honoured to be given the opportunity and can't wait to help build brand awareness and growth in the coming years. Q: What have you been up to in your first two months? A: First I needed to understand the company and how we operate, I spent time with all the teams and understood how we did things. This gave me a real insight into what we did well, but also what we could improve on. I've spent time getting to know our existing customer base and getting feedback from them too. The great news is, that through this experience I have been able to welcome new customers to Browns already. Q: Previously coming from a Pallet Network sales role, how different is it on the member side of things? A: For me, the main difference is that I only have to sell one depot. This makes my job a lot easier and gives me a more focused approach. Whereas before, I would be selling for multiple companies, offering different rates and services. Don't get me wrong, it has its challenges and similar objections, but with the experience I have gained selling for a pallet network, I have the right tools to overcome these. Q: Notoriously tough, equally as rewarding. What’s the best thing about working in sales? A: I would be lying if I didn't say that one of the best things is the commission, all salespeople are driven by money; being able to write your own pay cheque is great! However, as I have gotten older, for me, it's about the relationships I can build. I get to meet people from all walks of life. I get the chance to understand them and in most cases become friends. I'm still in contact with a lot of my old customers and clients I have dealt with in the past. Q: If your business development skills were a superhero power, which superhero would you be, and why? A: The Hunter! ha ha. I've always enjoyed chasing that customer down and being persistent. Finally getting in front of that customer you have been chasing for so long and then coming out with a positive outcome. I imagine my superhero would be armed with business cards and brochures. Oh and comfy shoes for all of that canvassing! Q: Are there any specific avenues or new service offerings you’d like to explore at Browns if given the chance? A: Definitely! Browns are very good at what they do. But, it would be great to have more service offerings such as different trailer types. Container movements, flat bed etc. One complete curve ball too would be to make the most of our location and have a rail service offering, how cool would that be!? Q: Where do you think Browns is heading in the next 5 years? A: Growth, growth, growth! Otherwise, I wouldn't be doing my job properly! Ideally another new site for storage and maybe as per above, additional service offerings for our customers. Q: And finally, we know it’s only your second month… But if you had to match a colleague to the following categories, who would they be and why? Tech Wizard - Hayley P. or Karl L. Office Energiser - Apart from myself...definitely Janet. The energy she brings every day is undervalued. Best Taste in Music - Ha ha, definitely not Georgia (sorry). I like the diverse tastes we all have, to be honest, the Friday playlist always throws in some random music! Welcome to the team, Luke!

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