We’re thrilled to introduce the latest addition to our team, with the arrival of Kerry Wood, Account Manager! With over 20 years of customer experience and relationship management expertise in her locker, Kerry has spent the last 4 years applying her skills to the world of warehousing and logistics, bringing a wealth of hands-on industry knowledge and experience to our team. Kerry is passionate about delivering outstanding customer service, and will play a pivotal role in streamlining our onboarding and account management processes. Beyond work, Kerry enjoys travelling, hitting the gym and playing board games! Without further ado, let’s get into it! Q: Hey Kerry, exactly 1 month in, how is everything going? A: 1 month has flown by, it feels a lot longer! Everything is going great. All of the staff have been so marvellous and very welcoming. I’ve really settled into Browns and the feedback has been fantastic. Q: First things first, tell us about yourself! Can you share a bit about your background and what led you to Browns? A: Most of my working career I have been in the Customer Relations sector. I absolutely love the interaction with customers and enjoy building great working partnerships with each of them. My Last role as Key Account Manager was within Transport/Logistics also and so I’m familiar with the industry and bought my knowledge onboard. I was approached for this new and exciting role at Browns and after conversations with David Brown Jnr and the brand-new Operations Director Darren Simpson, I knew instantly I wanted to be part of the Company. I was so excited! Q: Having worked in customer relations across several different industries, how do they compare to logistics? A: That’s a great question. Logistics is fast paced and has lots of elements involved and so in this industry, it’s imperative we work in partnership with the customer to ensure a smooth service. Q: If your customer service skills could be summed up by a song, what would it be? A: Taking care of Business! (Bachman-Turner Overdrive) Q: In your opinion, what’s the most fundamental part of a great customer service experience? (The kind where without it, you’re failing!) A: Valuing customers, listening, communication, being proactive, and exceeding expectations! Q: Are there any specific customer service offerings you’d like to introduce for our customers in the future? A: From what I have seen, Browns take great care of their customers, but now having the dedicated role of Account Manager within the business will only enhance the relationship and the journey that we have with both our existing and new customers alike. The Customer Support Team here at Browns is an integral part of the business and one of the many Departments that keep our customer satisfaction levels high. I would like to introduce some bespoke services in Department, and we are also looking at new services and enhancing existing services across the business. Watch this space! Q: We’ve heard you’re a keen traveller! Where’s the most interesting place you’ve ever been to and why? A: Bali for sure! I was lucky enough to go there with my Husband earlier this year for our Honeymoon. We partly travelled whilst we were there, so we had a great time exploring the sights and living the Indonesian culture. Such an amazing place. Q: Where do you think Browns is heading in the next 5 years? A: Growth of the business but still in-keeping of that personal touch that Browns are all about! With all the plans that David Brown Jnr has started and are yet to come, I’m proud to be an integral part and role of achieving our goal! Q: And finally… Board games. As a self-professed pro, which of your colleagues do you think match up to the following types of players? The Sore Loser - Luke N (sorry!) The Unbelievably Lucky One - Darren The Quiet Dark Horse - Definitely me! I’m stealthy, never judge a book by its cover!
