Browns Support Hub | Forms, Guides & Help

Help & Support

Working with Browns has never been simpler. All your forms, help sheets and handy info, right here when you need them.
Contact SupportOur top FAQs

Information Sheets

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Freight Best Practice

Tips to help your freight arrive safely and on time.

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Shipments to Europe

Everything you need to know before sending pallets overseas.

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Shipments to Northern Ireland (NEW!)

Your guide for shipments to Northern Ireland.

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Pallet Size Guide

The pallet sizes we accept and how to load them right.

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Fleet Guide

Take a look at the vehicles keeping your freight moving.

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Labelling Guide

Correctly position and apply labels for transport.

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Surcharge Glossary

Surcharges we may apply for enhanced services.

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Conditions of Delivery

Our key operating practices designed to keep everyone safe.

Forms & Questionnaires

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Claims Form

Tell us about any damaged or missing freight.

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Complaint Form

Something not quite right? Let us know here.

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Increased Freight Volume Notification

Planning a spike in volumes? Give us a heads-up.

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Warehousing Questionnaire

Help us understand your storage and fulfilment needs.

Terms, Conditions & Policies

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RHA Terms

RHA Conditions of Carriage (Current Edition).

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Claims Process

Step-by-step guide to how we handle claims.

Frequently Asked Questions

Got a question we didn't answer?
Send us a message, and we'll be happy to help.

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