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Insight

Stoke, Industry, and Browns: Stoke-on-Trent’s Rise to Rival the Golden Triangle

Stoke-on-Trent—a city renowned for its pottery prowess. It was in an unremarkable street in Tunstall where our story began, almost 70 years ago. Today, we’re cementing the next chapter of our Staffordshire story, with our sights firmly locked on logistics domination. If you’re from the Potteries, you’ll no doubt be well-versed in Staffordshire’s ceramic heritage, a history shaped—quite literally—by the hands of the working class. If you’re not from the region, you’ll probably still be aware of Stoke’s glorious past. Names like Wedgwood, Spode, and Minton will mean something to most of us. But is Stoke, steeped in its ceramics glory, heading towards a new age of industry notoriety? In the past decade, the number of premises dedicated to transport, logistics, and warehousing has almost doubled in the UK, according to the Office of National Statistics’ 2022 report. This dynamic growth in our industry has been driven by Brexit, changing trends in consumer behaviour (particularly the rise in online shopping), and the COVID-19 pandemic. Online shopping was a growing behaviour even before the pandemic. But the pandemic was a catalyst for rapid growth in this trend, and many shoppers have simply never looked back. The accessibility and convenience of online shopping are appealing, and supply chains had to adapt quickly and cleverly to cope. The transport and logistics sector has long been dominated—geographically—by the ‘Golden Logistics Triangle’. Its reach and connectivity make it an attractive place for warehousing and distribution companies to make base. Some consider the Golden Triangle the result of deindustrialisation of the Midlands away from mining and heavy industry, with logistics filling a large recruitment gap. This would make sense for Stoke too, as pottery production declined, and the need for new local employment rose. ‘The ‘Golden Logistics Triangle’—a term coined in the late 80s—is a 289 square mile section of the Midlands renowned for its high density of distribution facilities and being within a four-hour drive of 90% of the UK population.’ In 2011, Stoke placed 101st in the rankings for the percentage of business units used for transport and storage. In 2022, it ranked 19th. A handy geographic location, reliable transport networks, and the hard-working fabric of our people are clearly an attractive pull for many businesses looking for a transport and storage provider. An 82-place leap in a 10-year period shows clear confidence in the area and places the city in a competing position with the Golden Triangle. Stoke’s rise in the logistics sector doesn't just signify growth in numbers but reflects a city that is familiar with bridging tradition and innovation. Known historically for our pottery, our city has diversified and embraced the needs of a changing business landscape. Much like Stoke, the logistics industry itself has a fierce and innate pride for tradition and days gone by, but an equal instinct for innovation and progression. A perfect match, no?

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Advance to GO... Welcome Kerry!

We’re thrilled to introduce the latest addition to our team, with the arrival of Kerry Wood, Account Manager! With over 20 years of customer experience and relationship management expertise in her locker, Kerry has spent the last 4 years applying her skills to the world of warehousing and logistics, bringing a wealth of hands-on industry knowledge and experience to our team. Kerry is passionate about delivering outstanding customer service, and will play a pivotal role in streamlining our onboarding and account management processes. Beyond work, Kerry enjoys travelling, hitting the gym and playing board games! Without further ado, let’s get into it! Q: Hey Kerry, exactly 1 month in, how is everything going? A: 1 month has flown by, it feels a lot longer! Everything is going great. All of the staff have been so marvellous and very welcoming. I’ve really settled into Browns and the feedback has been fantastic. Q: First things first, tell us about yourself! Can you share a bit about your background and what led you to Browns? A: Most of my working career I have been in the Customer Relations sector. I absolutely love the interaction with customers and enjoy building great working partnerships with each of them. My Last role as Key Account Manager was within Transport/Logistics also and so I’m familiar with the industry and bought my knowledge onboard. I was approached for this new and exciting role at Browns and after conversations with David Brown Jnr and the brand-new Operations Director Darren Simpson, I knew instantly I wanted to be part of the Company. I was so excited! Q: Having worked in customer relations across several different industries, how do they compare to logistics? A: That’s a great question. Logistics is fast paced and has lots of elements involved and so in this industry, it’s imperative we work in partnership with the customer to ensure a smooth service. Q: If your customer service skills could be summed up by a song, what would it be? A: Taking care of Business! (Bachman-Turner Overdrive) Q: In your opinion, what’s the most fundamental part of a great customer service experience? (The kind where without it, you’re failing!) A: Valuing customers, listening, communication, being proactive, and exceeding expectations! Q: Are there any specific customer service offerings you’d like to introduce for our customers in the future? A: From what I have seen, Browns take great care of their customers, but now having the dedicated role of Account Manager within the business will only enhance the relationship and the journey that we have with both our existing and new customers alike. The Customer Support Team here at Browns is an integral part of the business and one of the many Departments that keep our customer satisfaction levels high. I would like to introduce some bespoke services in Department, and we are also looking at new services and enhancing existing services across the business. Watch this space! Q: We’ve heard you’re a keen traveller! Where’s the most interesting place you’ve ever been to and why? A: Bali for sure! I was lucky enough to go there with my Husband earlier this year for our Honeymoon. We partly travelled whilst we were there, so we had a great time exploring the sights and living the Indonesian culture. Such an amazing place. Q: Where do you think Browns is heading in the next 5 years? A: Growth of the business but still in-keeping of that personal touch that Browns are all about! With all the plans that David Brown Jnr has started and are yet to come, I’m proud to be an integral part and role of achieving our goal! Q: And finally… Board games. As a self-professed pro, which of your colleagues do you think match up to the following types of players? The Sore Loser - Luke N (sorry!) The Unbelievably Lucky One - Darren The Quiet Dark Horse - Definitely me! I’m stealthy, never judge a book by its cover!

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A Festive Message from the MD...

Merry Christmas, from all the team at Browns! As we approach the festive season, I wanted to take a brief moment to check in, give some thanks, and reflect on an amazing year at Browns Distribution. It's been a year of many 'firsts' for the Browns team. Reflecting on the first year in our brand new home, Distribution House, allows me to feel truly grateful for everything 2023 has given our team. In recent months we’ve excitedly welcomed new faces to our senior leadership team in Darren, Luke and Kerry, and made huge investments into our marketing, processes and fleet. We’ve developed a new website, designed a new livery, introduced new vehicles to our fleet, and been recognised among the very best of our industry at the Motor Transport awards. But 2023, a year of triumphs, has not been without its challenges. So I’d like to say a huge thank you to our team for how we have overcome these challenges, and often, reversed negatives into positives. I’d also like to pay thanks to our many industry friends, the community we work in, and our loyal customers, for being a part of this journey. We have no plans to slow down our momentum into the new year, and I’m excited to be able to share details on more additions to our board and leadership team in the coming weeks, and finally reveal that we're well into our journey to BRCGS accreditation, the next level in quality assurance and efficiency for our warehousing operations. More on this later! For now, all that’s left to do is wish you and your loved ones a joyous festive period, and a New Year that brings good health and prosperity. Warmest Regards, David Brown Jnr Managing Director

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Nixon Signs for Browns

We’re delighted to announce the ‘signing’ of Business Development Manager, Luke Nixon, as we look to bolster our attack leading into the new year. With two decades of sales experience, Luke has cemented himself as a successful and respected force in the logistics industry, after a 4-year spell with global supply chain leader EV Cargo, and its UK network subsidiary, Palletforce. Luke’s role at Palletforce saw him give commercial support to over 36 member depots across the north of England. Outside of work, Luke is a passionate Stoke fan, keen home cook and self-proclaimed foodie, with a love for all things spice! Luke's infectious positivity and passion for customer experiences is already helping to drive Browns to be the preferred transport and warehousing provider in Staffordshire and beyond. After linking up with the Browns team in September, and giving him time to get his feet firmly under the table, we caught up with Luke to give an insight into his life at Browns, and what he’s been up to so far. Without further ado, let’s get into it! Q: Hey Luke, how’s it going? Feeling settled? A: You know, I'm feeling really good. Everyone at Browns has made me feel so welcome since I joined, from drivers to the management team, we truly have a great set of employees which makes my job a lot easier. Q: First things first, a bit about you! Can you share a bit about your background and what led you to Browns? A: Where do I start? I've been in sales since I was 16, albeit retail, selling jeans! I always knew it was for me though. After spending 10 years within telecoms and then a few years across a few other industries I got approached to work within logistics. They say once you get into transport you can t get out, I understand why! It's fast-paced and I love how the industry operates. After working within a 4PL provider and pallet network which included a LOT of travelling, I needed to be closer to home and my family, the opportunity to work with Browns was presented to me, and after my first conversation with David Brown Jnr, I knew this company was for me. I'm really honoured to be given the opportunity and can't wait to help build brand awareness and growth in the coming years. Q: What have you been up to in your first two months? A: First I needed to understand the company and how we operate, I spent time with all the teams and understood how we did things. This gave me a real insight into what we did well, but also what we could improve on. I've spent time getting to know our existing customer base and getting feedback from them too. The great news is, that through this experience I have been able to welcome new customers to Browns already. Q: Previously coming from a Pallet Network sales role, how different is it on the member side of things? A: For me, the main difference is that I only have to sell one depot. This makes my job a lot easier and gives me a more focused approach. Whereas before, I would be selling for multiple companies, offering different rates and services. Don't get me wrong, it has its challenges and similar objections, but with the experience I have gained selling for a pallet network, I have the right tools to overcome these. Q: Notoriously tough, equally as rewarding. What’s the best thing about working in sales? A: I would be lying if I didn't say that one of the best things is the commission, all salespeople are driven by money; being able to write your own pay cheque is great! However, as I have gotten older, for me, it's about the relationships I can build. I get to meet people from all walks of life. I get the chance to understand them and in most cases become friends. I'm still in contact with a lot of my old customers and clients I have dealt with in the past. Q: If your business development skills were a superhero power, which superhero would you be, and why? A: The Hunter! ha ha. I've always enjoyed chasing that customer down and being persistent. Finally getting in front of that customer you have been chasing for so long and then coming out with a positive outcome. I imagine my superhero would be armed with business cards and brochures. Oh and comfy shoes for all of that canvassing! Q: Are there any specific avenues or new service offerings you’d like to explore at Browns if given the chance? A: Definitely! Browns are very good at what they do. But, it would be great to have more service offerings such as different trailer types. Container movements, flat bed etc. One complete curve ball too would be to make the most of our location and have a rail service offering, how cool would that be!? Q: Where do you think Browns is heading in the next 5 years? A: Growth, growth, growth! Otherwise, I wouldn't be doing my job properly! Ideally another new site for storage and maybe as per above, additional service offerings for our customers. Q: And finally, we know it’s only your second month… But if you had to match a colleague to the following categories, who would they be and why? Tech Wizard - Hayley P. or Karl L. Office Energiser - Apart from myself...definitely Janet. The energy she brings every day is undervalued. Best Taste in Music - Ha ha, definitely not Georgia (sorry). I like the diverse tastes we all have, to be honest, the Friday playlist always throws in some random music! Welcome to the team, Luke!

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Introducing our brand-new Website

A website fit for the future. At Browns, we're embarking on a transformative journey of change and innovation. Just this year we have moved into a brand new headquarters, developed a bold new livery, and added new voices and ideas to our senior leadership team. In the latest part of our game plan for the future, we are thrilled to introduce our brand-new website! Months in the making, with countless revisions, hundreds of ‘left-a-bits’ and even more ‘right-a-bits’... it has been a real labour of love, but one with an outcome we couldn’t be happier with. So, what can you expect from our new site? Simplified Navigation: We've made it easier than ever before to explore our services, track your consignments, and connect with our team. Better Support: Check out our fresh resources, easier ways to get in touch, and soon-to-be-added live chat and AI FAQ support! Sleek Style: We’ve stripped back the nonsense and aligned to our new-look branding. Responsive Content: We’ve optimised our content for seamless browsing on desktop, mobile and tablet. Media Hub: The place to go to get your logistics fix, and keep up-to-date with everything going on at Distribution House. Now we’ve laid the foundations, it’s not ‘done and dusted’. We’ll be continually adding new content and features, with a focus on great usability, and value-added content. So, jump in, explore, and let us know what you think! Welcome to the future of Browns.

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Introducing our new Operations Director

We are thrilled to share the recent appointment of Darren Simpson as Operations Director, further building on a busy and exciting period of growth at Distribution House. Darren, a seasoned transport professional, joins the team with over 27 years of experience in the logistics sector, having successfully led distribution operations for a diverse portfolio of companies. Working closely alongside Managing Director David Brown Jnr, Darren’s newly formed role will encompass the company’s Transport, Warehousing, Customer Support and Workshop operations. Commenting on Darren's rich career experience and leadership expertise, David Brown Jnr said: Since the move to Distribution House, our business has evolved to new heights. We have successfully introduced a host of new systems, processes and new ways of working which have allowed us to improve our service offerings to customers. Darren’s impressive career history and extensive experience in transport and warehousing operations will help to continue this trend and provide our team with the crucial support needed to continue in our upward trajectory, and add a new voice to top-level decision making. We’d like to give Darren a huge Browns welcome, from all of the team.

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Insight

5 Signs it's time to Switch Distribution Partner

We've all been there, and we totally get it. Whether it’s a familiar service or our favourite product, breaking up from a current partner can be hard (and really time/cost-consuming). Sometimes, it’s best to move on. A new partner (certainly where your supply chain is concerned) can open up brand-new opportunities, efficiencies and success. Laura Dono is in the hot seat today, to give us 5 telltale signs it’s time to switch your distribution partner! Without further ado, let’s get into it! Consistently Poor Performance Is your current distribution partner consistently failing to meet expectations? Continuous errors, delays and quality control issues can negatively impact your business's reputation and customer satisfaction. If you’ve received more customer complaints than usual, or you have noticed more damage reports, it could be a sign of poor handling or quality control by your distribution partner. Ensuring that your products are handled with care throughout the distribution process is essential for maintaining customer satisfaction and protecting your brand. Inadequate Tech and Infrastructure Efficient distribution often relies on robust technology systems and infrastructure. If your current partner lacks the necessary tools, software, or warehouse capabilities to handle your volume, track inventory accurately, or provide real-time visibility into the supply chain, it can impact your business's growth and efficiency. You may be growing at a faster rate than your partner can handle, so it’s always a good idea to review your supply chain arrangements when developing new products or strategies. Problem Pricing Distribution costs and pricing structures are vital to your business's profitability. If your current partner's costs are often increasing without reasonable justification, or if they are unable to provide cost-effective solutions or economies of scale, it might be time to explore alternative distribution partners that offer better value for your investment. Poor Communication A partner that values open communication, provides proactive updates and demonstrates a willingness to address concerns can greatly enhance your business's efficiency and supply chain success. If your distribution partner is not meeting your standards, it may be time to explore new opportunities. Limited Geographic Reach If your business has expanded into new markets or has a growing customer base in regions that your current distribution partner cannot effectively reach or serve, it may be time to consider a partner with a broader geographic reach. Having a distribution partner with a strong network and an established presence in your target markets can help you reach customers more efficiently and reduce shipping costs. And there you have it. Are you having any of these issues? Please get in touch for a quick introduction, and to explore our services in more detail!

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Insight

Finding the Perfect Warehousing Partner

Finding the perfect warehousing partner can be daunting, but it doesn't have to be! We caught up with Luke, our Warehouse Manager to bring you all the need-to-knows when choosing the perfect warehouse to store your goods. In this guide, Luke will give you a fleeting walk through the process of securing the perfect warehousing partnership… from identifying a suitable partner and asking the right questions, to managing your costs and looking to the future. So without further ado, Luke, it’s over to you! To kick things off, what is warehousing, and who needs it? Warehousing is the process of storing goods for sale or distribution. Warehouses are used by many different types of companies that create, handle, or move goods, for storage or eventual shipping to an end consumer. For example, e-commerce companies can store goods in a warehouse, where their goods will be collected, stored, picked, packed and then shipped to their customers in a full end-to-end solution. Warehousing isn’t just limited to e-commerce businesses, though. Many retailers (both B2B and B2C) don’t have the physical space to store large volumes of freight, so use warehouses to hold inventory until they need to re-stock. (This is where a great warehouse location can be really useful!) Is Warehousing a big deal for my business? Warehousing is an essential part of the supply chain, and to put it simply, the right partner can help you to: Improve your supply chain efficiency (getting goods through your supply chain and into your customers’ hands more quickly, and more safely). Reduce your storage costs and overheads (paying for space per pallet can be a lot cheaper than renting or buying your own facility, and then employing staff to manage this). Manage inventory and stock more effectively. Increase customer satisfaction. Gain a competitive advantage. But before we can achieve the above, it’s important to understand: Your needs: What are your specific warehousing requirements? Do you need a temperature-controlled facility? Do you have hazardous goods? Your budget: How much are you willing to spend on warehousing? Your location: Where do you need your goods stored? Where are your customers based? Your service levels: What level of service do you require? Do you need 24/7 access to your goods? In what frequency do you tend to move your goods in and out? What does an ideal warehousing partner look like? The warehousing and storage market is crowded, to say the least. There are lots of companies that offer storage space out there, but volume doesn’t always mean quality. The ideal warehouse for your company will largely depend on the type of goods you’re looking to store, but other factors may influence your decision such as: the frequency you’ll be moving goods in and out of the space, extra services required (like e-commerce fulfilment), and where your business is located. If you need to store temperature-controlled goods, then you’ll need to make sure your warehousing space caters for this. If you’ve got abnormal freight sizes, then you’ll also need to make sure your warehouse has space to accommodate. A little bit of research can go a long way in ensuring that your products are stored safely and securely! Below you’ll find some helpful questions you can use as a rough checklist when making your decision: Has the warehouse got undercover unloading facilities? Is the warehouse clean and secure? Does the facility have dock levellers? Is the lighting suitable and is there likely to be any picking errors? How many pallets can be picked on a daily basis and can they manage your freight? What IT systems are used? Is the site secure with CCTV? What are the sizes of the racked locations and will your pallet fit into them? What stock rotation principles are in place? What is a typical RH&D Charge? (Receipt, Handling & Despatch) What is the charge to empty (Tip, Destuff or de-van) a container? What questions should you ask your warehousing partner? It’s always a good idea to ask your warehousing partner questions. You want to make sure the service is completely transparent, and you don’t get hit with unfulfilled promises or hidden costs. You may even want to request a tour of the facility before you agree on paper. We’re super proud of our brand-new, £9 million facility! If you’d like to visit us for a tour, a chat and a coffee, we’d love to show you around. Get in touch! It’s important that you view their IT systems and processes too. Some companies (like us!) offer real-time stock control. And while it’s rare to find paper-based systems, it’s not impossible. Similar to ensuring their warehouse is a perfect fit, your partner may want to know the following information to ensure your freight is suitable for their operation. The number of SKUs or batches to be picked from. Stock turnaround levels. Are the containers loose-loaded or palletised? Stock holding levels/maximum stock held within a week. Freight height. What are typical pallet storage and warehousing costs? The costs to store a pallet are generally really simple to understand. Typically, for palletised freight, you will be charged per pallet space, per week. You can usually expect to pay more per pallet, the lower the volume of freight you're looking to store. Companies will have their own pricing structures, that should be simple and easy to follow. If the pricing structure is complicated then their supply chain process may be too! And be careful if you’re looking for more southern-based storage, as you can expect to pay a premium rate for warehouses in the South of England, especially those in and around London. Click here if you'd like to learn more about our warehousing and storage services, or send us a message and we'll get back to you as soon as we can.

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We're not done yet... We're Haulier of the Year finalists!

We announced yesterday that we were thrilled to be shortlisted in the Customer Care category in the 2023 Motor Transport Awards... Whilst we are super excited - the good news doesn’t stop there! We are delighted to let you know that we’ve also reached the Haulier of the Year Award finals! The most coveted Award in the road transport industry, the Haulier of the Year award recognises an outstanding company with tenacity for adaptability, innovation and excellence. We couldn't be prouder of our dedicated team, and being acknowledged alongside industry champions is a true testament to our tireless efforts to achieve greatness in everything that we do, and provide a service to be proud of. Winners will be announced at London’s Grosvenor House Hotel, on Wednesday 6th September 2023. A big thank you to Motor Transport and all category sponsors.

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