Privacy Policy

How we handle your data, your privacy rights and how the law protects you.

Last reviewed and updated: 10/07/2023

Who we are

This privacy statement applies to information we may collect when you visit our website ( Your information will be processed by Browns Distribution Services Limited.

This privacy notice is to let you know how we will look after your personal information. This notice also tells you about your privacy rights and how the law protects you.

Contacting us about Data Privacy

If you have any questions about the information in this privacy notice or would like more information about how we manage your data, you can use these details to contact us.



The Data Controller
Browns Distribution Services Limited
Distribution House
Chemical Lane East


01782 525300

The information we collect, and why

All information is handled lawfully in accordance with the Data Protection Act 2018. This section sets out the legal reasons we rely on, for each of the ways we may use your personal information.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. The law says we must have one or more of these reasons:

  • When you enter into a contract with us;
  • When you give your consent;
  • When it is our legal duty, or
  • When it is in our legitimate interest

When we have a business or commercial reason of our own to use your information, this is called a ˜legitimate interest'. We will tell you what that is if we are going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests.

The law and other regulations treat some types of sensitive personal information as special. This includes information about racial or ethnic origin, sexual orientation, religious beliefs, trade union membership, health data, and criminal records. We will not collect or use these types of data without your consent unless the law allows us to do so.

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

Legitimate interests

When you register with us or request a quote
When you complete the online registration form or submit a credit request we save the following details to use for fulfilling any future orders you place or to provide you with a quote.

  • Name
  • Address
  • Telephone Number
  • Email Address
  • Marketing

If you have selected to receive marketing communications from us, we may send you business updates, news, insights or offers by email. If you don't wish to receive any further emails, you can click on the 'unsubscribe' link in any email, at any time. Or, alternatively, you may contact us directly to request removal from our mailing lists.

We do not give your personal information to other organisations.

Browns Distribution Account History

We keep records of your previous quotes, orders and invoices. This history is available in your Browns Distribution account.

Telephone Call Recording

If you call our office or our office calls you, the telephone call will be recorded for training and monitoring purposes.

Fulfilling your Order

We will continue to process your information to fulfil any order (contract) we enter into with you.


When you access our website, your Internet Protocol (IP) address, operating system and browser type are automatically collected and placed in our Internet access logs, which we use for system administration and statistical analysis. We collect information directly from you in a number of ways. One way is through our use of "cookie" (see the section on Cookies here).

Special Category Data

We do not collect any special category data.

Security of your information

We take the security of your information very seriously. We have access controls in place and all our staff are trained on the importance of data privacy and security.

Who we share your information with 

Browns Distribution Services Limited may share your information within our group. We may also share necessary information with other partners in order to fulfil your order.

Online payments

In accordance with Payment Card Industry (PCI) guidelines, when you make a payment online you are providing your information directly to the payment processor. We do not collect or have access to your card details.

Data Transfers outside the EEA

We do not transfer your data outside the EEA.

How long we keep your data

We only keep information for as long as necessary and in accordance with our retention policy.

Your rights

Withdrawing your consent

If we are processing your personal information with your consent you may withdraw it at any time. Contact us using the information shown above.

If your personal information is incorrect

Please let us know if you believe any of the information we hold about you needs to be corrected.

If you want to restrict the processing

Please contact us if you wish to restrict the processing of your information. This right does not apply to information about orders you have already placed.

Data erasure

If you wish for us to delete your information, please contact us. We can only delete personal information if it does not conflict with our retention policy.

Requesting a copy of your personal information

You may request a copy of the information we hold about you. We will respond to this request within one month. You can contact us using the details shown above.

Making a complaint

If you are not happy with how we have dealt with your personal information or how we have responded to your questions you may complain to us, using the contact information above. You can also complain or lodge an appeal about the outcome of a complaint to the Information Commissioner. Find out on their website how to report a concern.

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