7 things you can now do in the Browns customer portal...

Managing freight should not mean jumping between systems, chasing updates or searching through your inbox for documents every time you need something. That is exactly why we have introduced the new Touchbase Customer Portal, giving Browns customers more control over their logistics from one connected place.

Touchbase brings together pricing, booking, tracking, documentation, reporting and account management, helping you get more done without adding unnecessary admin to your day. Whether you are sending the occasional pallet or managing regular freight movements, the portal gives you quicker access to the information and tools you need.

Here are seven things you can do through Touchbase.

1. Get an instant freight price

Need to know how much a consignment is going to cost? Touchbase gives you access to live pricing across our range of transport services, so you can check a price without waiting for a quote to come back by email.

Once you have entered your shipment details, you can review the available options and move straight into booking when you are ready. If you regularly need fast transport pricing, speak to the team today to see how we can help. 

2. Book your freight in one place 

Once you have the price you need, you can book your freight directly through the same portal. There is no need to move between separate systems or repeat information unnecessarily, making it easier to keep your transport activity organised.

Touchbase also brings more of your logistics together, including pallet network movements, general haulage, full loads and contract logistics. If you are already using Browns for more than one service, speak to our team about how Touchbase can simplify the way you manage them.

3. Track your consignments with live updates

Once your freight is moving, you should not have to chase someone every time you want an update. Touchbase gives you greater visibility over your consignments with live status information available directly through your account.

That means you can check progress when it suits you and keeps your own customers or colleagues better informed along the way. 

4. See ETAs and two-hour delivery windows

Knowing that a delivery is on its way is useful, but knowing roughly when it is expected to arrive is far more valuable. Touchbase provides ETAs and two-hour delivery windows, helping you plan around incoming freight with greater confidence.

For warehouse teams, customer service departments and anyone coordinating deliveries, that extra visibility can make day-to-day planning much easier. With our tracking capabilities, you can now use Touchbase to check delivery windows before picking up the phone or sending and email to get an ETA. 

5. View collection and delivery photographs

Touchbase gives you more than a simple status update by providing photographs captured at collection and delivery. This creates a clearer visual record of what is happening at both ends of the consignment journey.

For customers, that added detail can be particularly useful when checking that freight has been collected or confirming what happened at the point of delivery. When you need more context around a shipment, check the consignment record in Touchbase for the latest available information.

6. Find PODs, invoices and other documents 

Searching through emails for a proof of delivery or asking somebody to resend an invoice is time that could be spent elsewhere. Touchbase gives you instant access to important documents including invoices, PODs, rates and account information.

Everything is kept within the same environment, making it much easier to find the information you need without relying on somebody else to send it over. Next time you need a POD or invoice, head to Touchbase first and retrieve it directly from your account.

7. Run reports and manage your account

Touchbase also gives you access to reporting and operational data across your account, helping you build a clearer picture of your freight activity. Instead of information sitting across different emails, spreadsheets and systems, you can access more of it from one central location.

You can also manage users and permissions, giving the right people within your organisation access to the information they need. 

Doing more than the basics

For businesses moving larger or more frequent volumes, Touchbase can take even more repetitive work out of the booking process. Reusable booking presets, bulk imports and scheduled bookings can all help reduce the amount of information your team needs to enter manually.

API integrations can take that a step further by connecting routine processes and reducing manual administration while maintaining live visibility across your consignments. If you regularly process higher freight volumes, talk to the Browns team to see how Touchbase could help you. 

One login. More control over your freight. 

Touchbase is not simply a replacement for our previous customer portal. It has been designed to give Browns customers a more connected way to manage freight, with the information they need available before, during and after a consignment moves.

From getting a price and placing a booking to checking an ETA, downloading a POD or reviewing your account activity, more of your day-to-day logistics can now be handled in one place.

Ready to see what Touchbase can do for your business? Contact our team to see how our Transport Management System would help you with your logistics needs.