PUTTING YOU IN THE DRIVING SEAT
At Browns Distribution we know that many of our customers operate a ‘forewarned is forearmed’ philosophy just like us! When it comes to the palletised collection and delivery throughout the UK and Europe it is mission critical to keep up to date with progress.
Knowing where your pallet is in the supply chain process, provides assurance and sometimes when things take the wrong turn advance warning, which is absolutely fundamental to a smooth operation and most of all customer satisfaction. That is why Browns will never keep you in the dark about the status of your precious freight, we give you access to the software so you can see for yourself!
PEACE OF MIND
Our dedicated customer care team work on your behalf, each and every day to ensure that all of your delivery needs are met whatever they may be. Whether it be a; time critical delivery, restricted collection, oversized or heavy pallet, full load, part load, groupage and even express pallet service we are monitoring activity to ensure a promise we make is a promise delivered.
To find out more about how to get the most, or simply request a demo of, our enhanced customer software demo contact our team.
Browns Distribution’s is a technology led business. Our inhouse developed software links directly to our partners, which means that if you benefit from a cross section of our palletised freight services, all of your information is in one place.
As a shareholder member of the Palletline network, we have designed a market leading bespoke digital network system in collaboration with our partner members.
Track & Trace
We provide visibility of all pallets tracked through a minimum of eight scanned statuses from pallet collection to pallet delivery. All statuses are clearly described so it is easy to identify the stage of the journey your pallet is at, plus a live date and time of event is published every step of the way. Each step has an auditable user entry and location so any scanned event that takes place in the network of over eighty members, can be tracked back to a specific user!
We know how important this is to you when you entrust your precious cargo into our hands.
Our operating systems are digitally focused, for example our sign on glass PDA’s and vehicle tracking, but don’t worry if you still require your own paper work we have a solution for that.
Our advanced system enables a scanned copy of your paperwork to electronically accompany your pallet! Your customer receives the physical documentation you affix to the pallet and we store a digitally signed POD on your own letterhead. Our standard POD process is exactly the same process – only you don’t need to supply a formatted document because we do it for you.
This means instant access to a POD at the click of a button.
Proactive quality governance and performance excellence sits right at the heart of what we do.
Our technology offers a suite of over three hundred individual, exportable reports. A beneficial feature of the programme is bespoke customer reporting which is available in a range of formats including, PDF, CSV and Excel. In addition to live pallet tracking we have full visibility of issues that may arise via our exceptions reporting tool. This is how we let you know there is a problem before your customer does. Being able to manage how issues are communicated and triggering remedial action is of upmost importance when protecting your brand.
Our customer care team utilise this platform on a daily basis to proactively track the status of customer pallets. Which is why our service stands out from the competition. Having access to information is one thing, using it to manage the operation effectively is another! At Browns Distribution, we’re always looking three steps ahead.
The proof in the pudding is the eating.
Paramount to our successful delivery record is post activity compliance monitoring, both our own operation, and that of our strategic partner members.
Daily, weekly and monthly performance statistics are downloaded and analysed in order to meet the business continuous improvement objectives.
How can we make it easy for you?
We are able to design a bespoke interface with your system which streamlines your operating procedures for customer fulfilment when preparing pallets for dispatch.
We also offer a stand-alone API customer portal where you are given access to upload bookings for pallet collection, pallet delivery.
This is a modern approach to the booking process is efficient and easy to use. Digital interfacing is mutually beneficial as it helps to alleviate teams on both sides of the partnership of administrative burden which results in a reasonable cost to serve and most importantly allows you to take control. Increasing accuracy and providing visibility is the primary objective, saving time and money a residual benefit!
Get in touch with our team to find out more about our customer interface solutions.
We take our responsibility on the road seriously. As well as the ecological impact our drivers are piloting expensive equipment. We want them to take pride in their highly skilled discipline, an enriched driver is the best kind of driver to meet your customer would you agree? That’s why we invest.
At Browns Distribution we have a department devoted to driver training and welfare They utilise the vehicle technology to monitor driver performance and compliance. Across our fleet we have access a wealth of information via our telematics platform which is downloaded on a daily, weekly and monthly basis for analysis. The information is utilised to ensure adherence to legislation and to support our driver bonus linked reward and recognition scheme.
- Harsh Breaking
- Driving time
Are just some of the measurements we track in order to make sure that a Browns driver is best!
Do you know someone who might be interested in taking pride in delivering pallets? Why not recommend them to us here?
Alternatively, direct them to our careers page here [link] to register their interest in joining the Browns Distribution team.