IT Systems Support Administrator

As IT Systems Support Administrator, you'll be the go-to person for helping our team with any tech-related challenges. You'll assist colleagues by troubleshooting hardware and software issues, making sure everything runs smoothly. With your strong technical skills and knack for problem-solving, you'll play a key role in keeping our IT systems in top shape.

About Browns

Browns Distribution is a third-generation, family-owned logistics company that has grown to become Staffordshire’s leading transport and warehousing provider, offering comprehensive haulage and storage of palletised goods.

We are proud shareholder members of Palletline, the UK’s leading palletised freight distribution network, and work with a group of the best hauliers to deliver freight on-time and in full across the nation.

Our people shape our service. Being a part of Team Browns means embracing a culture of innovation and collaboration. In return, we’ll support our team in the best way we can, being the perfect place to work, learn and grow.

About your responsibilities...

Your purpose
A key part of your role will be liaising with our third party software and IT service provider day-to-day, providing technical support to the team and resolving IT-related issues quickly and efficiently. You’ll also help to plan and implement IT policies and procedures to ensure best practices. Staying up-to-date with new technology trends and working with a variety of technologies and systems will be essential for success in this position.

• Oversee day-to-day technical support services from our third party provider to ensure seamless operations.
• Install, configure, and maintain hardware, software, and computer systems to keep everything running smoothly.
• Manage desktops, laptops, printers, and mobile devices, ensuring all systems are up-to-date.
• Ensure our company's IT structure is robust and efficient by handling software upgrades, user training, troubleshooting, and network management.
• Act as the administrator for our corporate software systems, deploying and enforcing security tools, policies, and procedures to protect company information.

Key accountabilities
You will be responsible for a variety of tasks to ensure the smooth operation and security of our IT systems. You will:

• Procure, maintain, and administer computers and office equipment.
• Support colleagues by resolving IT issues, assisting with onboarding, and advising on policies and systems.
• Suggest and implement improvements in procedures and equipment.
• Assist with the setup and maintenance of user accounts and permissions.
• Collaborate with our third party software and IT services provider to ensure effective IT service delivery.
• Conduct regular maintenance and updates on IT equipment and systems.
• Assist in IT projects and initiatives as required.
• Provide training and guidance to end-users on software and hardware usage.
• Ensure compliance with company policies and procedures regarding IT security and usage.
• Maintain knowledge of IT support, help desk procedures, products, and services.
• Manage an issues tracking system and report on issue resolution SLAs.

About you!

We’re looking for someone who:

• is dependable, professional and amenable
• has excellent written and verbal communication
• is resourceful, inventive and self-confident
• has strong analytical and problem-solving abilities
• is able to work both independently and as part of a team
• has good, formal presentation skills
• has prior experience with IT support tools and ticketing systems
• is great at managing relationships with third party and agency contacts

The successful candidate must:

• have prior experience in an IT support role and process mapping
• have strong knowledge of Windows OS
• have good knowledge of Microsoft Office 365 suite
• have basic understanding of networking principles (e.g. TCP/IP, DNS, DHCP)

You get bonus points if you have a further education qualification in Information Technology, Computer Science, or a related field.

What’s in it for you?

We're big on progression, innovation, and culture, working to drive our industry forward. Our talented team knows what it takes to deliver exceptional services for our customers, and we want to support them to do this in the best environment possible.

With two floors of bright working and recreational spaces, collaborative meeting areas and ergonomic infrastructure, we’re confident you’ll find Distribution House a workplace to feel inspired!

Some of the perks you'll find at Browns...

• Regular office and social events
• An extra day off on your birthday
• Discounted gym membership
• Modern office building
• Free company uniform
• Growth and development through funded training programmes
• Opportunity for career growth

Next Steps

Ready to apply?

Hit the button below to send us your CV and get started! Don't forget to include your name and the role you're applying for.