Who We are

Your information will be held by Browns Distribution Services Ltd. This privacy notice is to let you know how we will look after your personal information. This notice also tells you about your privacy rights and how the law protects you.

Contacting us about Data Privacy

Please use these details to contact us about any of the topics set out in this Privacy notice, if you have any questions or want more information about how we manage your data.

  • Email
  • Post
    The Data Controller
    Browns Distribution Services Ltd
    ST6 4NU
  • Telephone
    01782 525300

What Information we collect and why

This section sets out the legal reasons we rely on, for each of the ways we may use your personal information.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. The law says we must have one or more of these reasons:

  • When you enter into a contract with us;
  • When you give your consent;
  • When it is our legal duty, or
  • When it is in our legitimate interest

When we have a business or commercial reason of our own to use your information, this is called a ‘legitimate interest’. We will tell you what that is, if we are going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests.

The law and other regulations treat some types of sensitive personal information as special. This includes information about racial or ethnic origin, sexual orientation, religious beliefs, trade union membership, health data, and criminal records. We will not collect or use these types of data without your consent unless the law allows us to do so.

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

Our Legitimate Interests

When you register with us or request a quote
When you complete the online registration form or submit a credit request we save the following details to use for fulfilling any future orders you place or to provide you with a quote.

  • Name
  • Address
  • Telephone Number
  • Email Address

We will send you regular newsletters and offers by email. If you don’t wish to receive any further emails, click on the “unsubscribe” link in any email. We do not give your personal information to other organizations.

Browns Distribution Services Ltd Account History
We keep records of your previous quotes, orders and invoices. This history is available in your Browns Distribution Services Ltd account.

Telephone Call Recording
If you call our office or our office calls you the telephone call will be recorded.


If you are a sole trader or self-employed we will take your registration as your consent for marketing to you by email until you “unsubscribe”.

Fulfilling your Order

We will continue to process your information to fulfil any order (contract) we enter into with you.


When you access our website, your Internet Protocol (IP) address, operating system and browser type is automatically collected and is placed in our internet access logs, which we use for system administration and statistical analysis. We collect information directly from you in a number of ways. One way is through our use of “cookies” (see section on Cookies here).

Special Category Data
We do not collect any special category data.

Security of your information

We take the security of your information very seriously. We have access controls in place and all our staff are trained on the importance of data privacy and security.

Who we share your information with

Browns Distribution Services Ltd Collection & Delivery
Browns Distribution Services Ltd will share your information within the group. We may also share the information required to fulfil your order with other partners.

Online payments
In accordance with Payment Card Industry (PCI) guidelines, when you make a payment online you are providing your information directly to the payment processor. We do not collect or have access to your card details.

Data Transfers outside the EEA
We do not transfer your date outside the EEA.

How long we keep your personal information

We only keep information for as long as necessary and in accordance with our retention policy.

Your Rights

Withdrawing your consent
If we are processing your personal information with your consent you may withdraw it at any time. Contact us using the information shown above.

If your personal information is incorrect
Please let us know if you believe any of the information we hold about you is incorrect.

If you want to restrict the processing
Please contact us if you wish to restrict the processing of your information. This right does not apply to information about orders you have already placed.

Deleting your Information
If you want us to delete your information we may be able to do this if you contact us. We can only delete personal information if it does not conflict with our retention policy.

Getting a copy of your personal information
You may request a copy of the information we hold about you. We will respond to this request within one month. You can contact us using the details shown above.

Making a complaint
If you are not happy with how we have dealt with your personal information or how we have responded to your questions you may complain to us, using the contact information above. You can also complain or lodge an appeal about the outcome of a complaint to the Information Commissioner. Find out on their website how to report a concern.

01782 525300
Browns DistributionRavensdale, Tunstall, Stoke-on-Trent
Staffordshire, ST6 4NU, UK
Image Browns Distribution
Image Browns Distribution
Image Browns Distribution