Customer Care

WHAT IS GREAT CUSTOMER SERVICE?

"Browns provide us with complete logistics solutions that fit seamlessly into our customer supply chains."

Browns Distribution knows what it means to provide excellent customer service. Which is why we have a dedicated team of account managers to take care of your business, even when you are not looking!

Most companies have a customer service department, us too, and ours is underpinned by a customer service business ethos! We take accountability for the service you receive and from the moment you entrust your palletised freight into our care because we do exactly that. Care.

When you choose to send a pallet via one of our many services it is tracked and monitored every step of the way. Our customer care team follow a sequence of quality service protocols throughout the day. This proactive attention to detail enables the team to anticipate ‘bumps in the road’ and act quickly to potential challenges.

See for yourself

Our operation is transparent, after all, why would we want to hide a great reliable service?

We know how chasing up hauliers is an inconvenience that you could do without. Our systems provide you with the information that you need.

Take a look at our technology to see how our developed software gives you visibility.

Help us to help you

Do you have a challenging customer?

Your challenge is our opportunity to excel, remember, getting palletised freight to the right place on time in the condition it left your facility is what we do.

We understand every facet to pallet collection, pallet delivery and pallet storage our operation is designed around meeting your individual business service specifications.

Why don’t you complete our contact form and one of our team will contact you soon to discuss how we can help.

Apply for an office based role within Browns.

CONTACT
01782 525300
Browns DistributionRavensdale, Tunstall, Stoke-on-Trent
Staffordshire, ST6 4NU, UK
TALK TO BROWNS
Important update regarding the Coronavirus disease (COVID-19). Click here to read update.