Deliveries on Chep pallets should be notified at the time of booking. A Chep pallet note must be supplied with your delivery notes. We will endeavour to collect a Chep pallet in exchange and return it to you.
We will not be responsible for the pallet(s) if we are unable to exchange at the point of delivery.
On return loads we may pollect a PCV (Pallet Control Voucher) instead of the pallets. This will be returned to you and it is then the customers responsilbility to collect the empty pallets.
Any pallet issues should be reported immediately to our Transport or Palletline Managers at Browns Distribution Services Ltd.
Trays, Cages, specialised equipment and other reusable packaging materials can be collected from delivery points on request at the time of booking. These items will be chargeable as per normal Pallet Distribution Freight.
The standard size for a pallet is a maximum of 1200mm x 1200mm x 2290mm. Larger pallets can be catered for but will attract a surcharge. See Terms and conditions or Contact our Customer Service Department on 01782 525 300.
Weight Limits for Goods
Goods must not exceed a total of 1,250kg on the pallet. However, we can arrange by means of Special Instructions at the stage of booking to arrange alternative solutions. It may be that a small surcharge will apply. For consignments requiring a Tail-Lift delivery must not have a weight exceeding 1000kgs.